Shipping & Warranty

Product Availability

Orders are generally shipped 1 day after your order is processed and they normally take an additional 3 – 5 business days to arrive. Custom-built turbochargers normally are on the shelf, however, there could be up to a 2-3 business day process time, even if next day/second-day options are chosen. Please contact ahead of time with the current lead time if you are in a time crunch.

Orders are processed Mon-Fri during normal business hours.

Warranty of Product

All product descriptions have specific warranties. Please reference the product and if you still don’t see the warranty disclosure please give us a call 262-844-9990. Most products besides turbo’s come with a 1-year MFG warranty.

Warranty lengths for the following turbo’s are as of April 29th, 2022. Please note warranty covers defective parts or workmanship. The warranty does not cover, oil starvation, over speed, foreign objects into the inlet, or damage during installation. It is up to Ryan’s Diesel Service discretion to warranty a turbo. Warranty does not cover labor to remove or re-install turbo on customers’ truck. The customer is responsible for the return shipping back to Ryan’s Diesel Service. Warranty only applies to the original purchaser. Ryan’s Diesel Service is not responsible for other parts that may be damaged in the event of turbo failure not limited to, piping, intercooler, air intake, sensors, engine/motor, or transmission failures. These products should be used responsibly by end-user. Any security seal/wax on a turbocharger that had the seal broke or tampered with voids all current warranties – no exceptions. Ryan’s Diesel Service, LLC and its affiliates will not be held responsible for loss of life, injury, or vehicle damage due to products manufactured or sold by Ryan’s Diesel Service, LLC. Ryan’s Diesel Service, LLC and its affiliates will not be liable for rental car/truck, hotel expenses, loss of income, towing bills, or labor. Any product submitted for warranty that is not covered must be paid in full within 30 days. After 30 days it will become Ryan’s Diesel Service property. Any product that is under warranty that can not be fulfilled due to manufacture backorders will be fulfilled once product is available. No monetary refund will be issued due to manufacture backorders.

Shipping Policy

Ryan’s Diesel Service exclusively ships via UPS or USPS on all orders considered non-truck freight. Ryan’s Diesel Service will only ship to the fifty U.S states and Canada which excludes all other international destinations. In the event that you, the customer, place an order to an International address not listed above, Ryan’s Diesel Service reserves the right to cancel your order and issue a full refund.

When will my product be shipped out?

Products marked “In-Stock Ships Today” will be shipped from our warehouse the same business day. Products marked “In-Stock” ordered after the cut-off time will leave our warehouse by the next business day. Products without this message may be directly shipped from the manufacturer or out-of-stock. RDS will send an order status update with the product’s ETA by the next business day. If you need immediate availability please contact customer service at sales@ryansdieselservice.com.

How long will it take to receive my product?

If the product is in stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order, and out-of-stock items may take 1-2 weeks to be received. Packages will not be delivered on the weekends (Saturday and Sunday) or on major holidays, this includes expedited services such as Next Day Air. All packages are shipped and delivered Monday through Friday.

APO/FPO Shipping (Military Address) OR P.O Box

Ryan’s Diesel Service CAN NOT ship products directly to APO or FPO addresses because RDS utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service. Ryan’s Diesel Service can not ship to P.O Box’s. Please use a physical address.

Canadian Duties & Taxes

The recipient of an international Canadian shipment may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be paid by you the recipient; RDS has no control over these charges and can’t predict what they may be. Customs policies vary widely from city and province; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates

Return & Sale Policy

Core Returns

Core Returns must be received within 21 days starting from the day the product is received. Cores that are returned within 21 days and pass quality core inspection will be issued a full core refund. Cores returned after 21 days will only receive half of the original core charge unless prior arrangements have been made with Ryan’s Diesel Service. Cores that are damaged or non-useable will not receive a core refund or will only receive what the value of the damaged core is worth after the repair of damaged components. Ryan’s Diesel Service reserves the right to reject issuing a core refund if the core return guidelines are not met. It is the customer’s responsibility to return a core if the label is not provided or purchased with the product.

Product Return

All sales are final; no returns/cancellations on all products sold on Ryan’s Diesel Service website.

Sale Pricing

Throughout the year Ryan’s Diesel Service has sales. Sale pricing is only good during the listed dates of the sale. No rain checks will be issue, nor will any refunds be made if product was purchased prior or after the sale dates. No exceptions.

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Terms & Conditions

DISCLAIMER OF LIABILITY

RYAN’S DIESEL SERVICE, LLC., and its officers, directors, employees, agents, assigns and successors (SELLER) shall in no way be responsible for any direct, indirect, or consequential damage resulting from improper installation and/or use of products offered for sale through this website. BUYER and/or USER assume all responsibility for any damage resulting from the use or misuse of this product. To the maximum extent permitted by applicable law, BUYER hereby waives all claims against SELLER arising from the use of this product. BUYER hereby waives all remedies or liabilities, expressed or implied, arising by law or otherwise, (including without limitation any obligations of SELLER with respect to fitness, merchant-ability, and consequential damages) or whether or not occasioned by SELLER’s negligence. SELLER disclaims any warranty and expressly disclaims any liability for personal injury or damages. BUYER acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and BUYER agrees to indemnify SELLER and to hold SELLER harmless from all claims related to or arising from the installation and/or use of the product purchased. Under no circumstances will SELLER be liable for any damages or expenses by reason of use or sale of any such products. SELLER assumes no liability regarding the improper installation, misuse, or misapplication of its products. It is the BUYER’S responsibility to ensure proper installation and use.

DISCLAIMER OF PRODUCT FITNESS

RYAN’S DIESEL SERVICE, LLC. is the SELLER of all products offered by sale on this website. By purchasing any product through this website, BUYER acknowledges and agrees:

All products offered for sale through this website are designed and intended for off-highway, competition use only. Once these products are installed on a vehicle, it can only be used for sanctioned, competition use. It is illegal to use these products on vehicles that operate on highways and roadways.

Use of these products on a motor vehicle that operates on any state or federal highway or roadway may constitute a violation of the Clean Air Act (CAA). The CAA can be found at http://www.epa.gov/air/caa/. You should read the CAA, particularly 42 USC § 7522 and the related regulations before using this product. Violations of the CAA may lead to criminal or civil fines and sanctions. It is the responsibility of the BUYER to ensure all USERS of products purchased by BUYER understand and comply with all local, state, and federal laws regarding vehicle emissions (including the CAA), noise/sound, and speed/use.

All products offered for sale through this website are capable of the following:
Making a vehicle non-compliant with local, state, and federal emissions regulations, including the CAA.
Making a vehicle capable of obtaining vehicle speeds unsafe for driving conditions.
Making a vehicle capable of obtaining conditions exceeding safe vehicle speeds based on the mechanical condition of the vehicle, such as tire speed ratings.

Making the vehicle capable of exceeding mechanical limits of engine speed, power output, and mechanical stress upon the powertrain, driveline, chassis, and body of the vehicle.

Producing power and torque output(s) requires superior driving skills and techniques in order to be safely applied. It is the sole responsibility of BUYER of these products to make BUYER and any USER of these products aware of these additional capabilities and adjust the installation and use of the product accordingly or to not install or use the product.

Installation and use of these products could result in the voidance of vehicle and/or parts manufacturers’ warranties.
BUYER is not relying upon SELLER’S skill or judgment to select or furnish products suitable for any particular purpose and all products are sold without any warranty whatsoever, express or implied, as to fitness for any particular intended use.
No product is available for sale or use in the state of California.

WEBSITE TERMS OF USE LIABILITY DISCLAIMER

The information, software, products, and services are included in or available through the RYAN’S DIESEL SERVICE, LLC. website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. RYAN’S DIESEL SERVICE, LLC. and/or its suppliers may make improvements and/or changes in the RYAN’S DIESEL SERVICE, LLC. website at any time. Advice received via the RYAN’S DIESEL SERVICE, LLC. website should not be relied upon for personal, medical, legal, or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

RYAN’S DIESEL SERVICE, LLC. and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the RYAN’S DIESEL SERVICE, LLC. website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided “as is” without warranty or condition of any kind. RYAN’S DIESEL SERVICE, LLC and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchant-ability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall RYAN’S DIESEL SERVICE, LLC. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the RYAN’S DIESEL SERVICE, LLC. website, with the delay or inability to use the RYAN’S DIESEL SERVICE, LLC. website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the RYAN’S DIESEL SERVICE, LLC. website, or otherwise arising out of the use of the RYAN’S DIESEL SERVICE, LLC. website, whether based on contract, tort, negligence, strict liability, or otherwise, even if RYAN’S DIESEL SERVICE, LLC. or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the RYAN’S DIESEL SERVICE, LLC. website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the RYAN’S DIESEL SERVICE, LLC. website.

Electronic devices program to customer’s vehicle identification number (VIN) such as ECM and TCM, custom manufactured parts such as turbochargers built to customer specs, and fuel system parts that have had diesel fuel put in them are NOT accepted for return/cancellation.